Terms & Conditions

Detailed description of goods and/or services

PoolCovers is a business in the pool cover industry that markets swimming pool covers.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of return email.

Delivery charges

Within cities: flat fee of R400 per pool cover.

For outlying areas/ outside SA’s major towns: R400 plus surcharge of R140 per unit – total R540

Items will be delivered by courier as nominated by PoolCovers.

Return and refunds policy
The provision of goods and services by PoolCovers is subject to availability.  In cases of unavailability, PoolCovers will refund the client in full within 30 days. Cancellation of orders by the client will attract a 60% (plus shipping costs incurred due to the return) administration fee.

The expected lifespan of our products is four to five years.

Should you open the packaging and this is not what you expected, you are able to return the cover. However once the cover has been on a pool, we are unable to accept the return.

Customer privacy policy

PoolCovers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the PoolCovers bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for PoolCovers via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by PoolCovers separately from card details which are entered by the client on PayGate’’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

PoolCovers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and PoolCovers chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

PoolCovers may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by a private company based in South Africa trading as PoolCovers and with registration number 2003-017618-07.

PoolCovers contact details

Support : info@poolcovers.co.za.

Vat

All prices include Vat.

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